This Privacy Policy outlines how personal information is collected, used, disclosed, and managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Personal information may be collected in a variety of ways, including through online forms, communications, and when individuals access services or interact with this website or application. The types of personal information that may be collected include, but are not limited to:
- Name
- Email address
- Phone number
- Postal address
- Payment and billing information
- IP address and device information
Where reasonable and practicable, personal information will be collected directly from the individual.
2. Use of Personal Information
Personal information is collected and used for purposes including:
- Providing and improving services
- Communicating with individuals
- Processing payments or transactions
- Responding to enquiries or support requests
- Conducting analytics and user research
- Complying with legal obligations
3. Disclosure of Personal Information
Personal information may be disclosed to third parties where:
- Required by law
- Necessary for the operation of services (e.g., service providers, payment processors)
- Consent has been given
All third parties handling personal information are required to handle it in accordance with the Privacy Act and applicable regulations.
4. Data Security
Reasonable steps are taken to ensure that personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.
5. Access and Correction
Individuals have the right to access the personal information held about them and to request corrections where necessary. Requests should be made in writing and will be responded to within a reasonable time frame.
6. Use of Cookies and Tracking
Cookies and similar technologies may be used to enhance the user experience, monitor performance, and analyse usage patterns. Users can choose to disable cookies through their browser settings, though some features may be affected.
7. Overseas Disclosure
In some cases, personal information may be stored or processed outside Australia. Reasonable steps will be taken to ensure that overseas recipients comply with the Australian Privacy Principles or are subject to similar data protection laws.
8. Complaints
If an individual believes their privacy rights have been breached, a complaint may be made. All complaints will be taken seriously and addressed in a timely manner in accordance with applicable laws.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be reflected in this document, and individuals are encouraged to review the policy periodically.